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Returns & Exchange Policy
What items cannot be returned or exchanged?
Due to hygiene and product care reasons, the following items cannot be returned or exchanged:
• Undergarments
• Swimwear
• Partywear
• Accessories
• Beauty products
What should I do if the item I received doesn’t match the image or description?
If the product you received is different from the one shown on our website or social media, please contact our Customer Care Team immediately upon receiving your package for further assistance.
📞 WhatsApp: 077 201 6872
What if I no longer want the product I ordered?
We’re sorry, but EVORO does not accept returns for “Change of Mind” or “No Longer Needed” reasons. Returns are only accepted for valid issues such as incorrect, defective, or damaged items.
What should I do if my item is damaged?
If your product arrives damaged, please take clear photos of the issue and contact our customer care team within 24 hours of receiving the order.
📞 WhatsApp: 077 201 6872
Can I exchange my product?
Yes! Exchange requests are accepted within 7 days of receiving your order, provided that:
• The product is in its original condition with the tag/label attached.
• The replacement item is of equal or higher value.
• The requested item is available in stock.
How do I return a product for exchange?
Customers are required to arrange a courier to send the item back to us within 7 days of receipt.
Please note that delivery costs for the exchange process must be borne by the customer.
Do you offer cash refunds?
Unfortunately, we do not provide cash refunds. However, the value of the returned item can be used for an immediate replacement or future purchase from EVORO.